Re-ship (In case we make the mistakes)
Below cases will be considered for re-ship:
Items returned to sender (In case the customers make mistakes)
Parcels tagged as incorrect/ incomplete address will not be delivered and will be returned to the warehouse. Therefore, please double-check your contact information carefully when you fill out on our system.
If you figure out you put the wrong/ incomplete address and it directly caused the delivery failed, kindly mail to us as well as let us know what happened. In case you would like us to replace your parcel, please give us the correct shipping address, you also must be charged with the re-shipping cost. Please note, we will not take responsibility or process a free reshipment/ full refund on your returned order. The re-shipping cost will depend on the total amount spent on your package without the original shipping cost:
Dead Letter: If the tracking number shows "Dead Letter"! Please contact the shipping carrier, referring to the tracking number, as soon as possible. No worries!
We do not process a refund/reprint in the following cases: