Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Please be reminded that our policy lasts 14 days from the delivery date or 30 days from the order date for replacement/refund request only. If your purchase falls out of that timeframe, unfortunately, we can’t offer you a replacement or refund.
To file a claim, please contact us at firstname.lastname@example.org and include the following information (this is a must):
We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
At this time we do not offer return in any case, we just offer replacement. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
We do not allow modifications to replacement items.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!). Please review your personalization information before submitting your order. Check spelling, names & options carefully.
Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled or modified.